Terms of Service

These terms are an agreement between FTU, Lda, a company incorporated in Portugal with NIPC 513004572, based in Porto ("Moxboard", "we"), and the organisation or person who creates or uses a Moxboard workspace ("you"). By creating an account or a workspace you accept them. If you accept on behalf of a company, you confirm you can bind it.

Moxboard is a tool for professional use. If you use it as a consumer, the mandatory consumer rights of your country also apply.

1. The service

Moxboard is a web-based kanban board for teams, available at app.moxboard.app and as an installable app. We may improve, change or remove features over time; we will not remove a core feature you pay for without telling you at least 30 days in advance.

2. Accounts

• You need a valid email and a password of at least 8 characters. Keep your password safe; you're responsible for what happens under your account.
• Each workspace has an owner and may have admins, who manage members, projects and billing.
• You must give accurate information and keep it up to date.

3. Plans, trial and prices

• Free: up to 2 members and 1 GB of storage, with every feature.
• Team: priced per workspace by team size: Team 5, Team 10, Team 20, Team 50 or Team 100, monthly or yearly, as shown on moxboard.app/#pricing when you subscribe. Extra storage is sold in 100 GB blocks. Workspaces above 100 members get a custom quote.
• Trial: new workspaces get 14 days with everything, without a card. If a payment method is added, the chosen plan starts when the trial ends; if not, the workspace becomes read-only until you add one or switch to Free. Nothing is deleted.
• Prices exclude VAT, which is added where applicable. Guests are free and don't count as members. Members include pending invitations.

4. Billing

• Subscriptions renew automatically at the end of each period (month or year) until cancelled.
• Growing: when an invitation takes the workspace past the size you pay for, an admin sees the new price and confirms; the difference for the rest of the period is charged straight away (pro rata). You can also choose a bigger size in advance.
• Shrinking: a smaller size applies from the next invoice; there's no refund for the current period.
• Payments go through Stripe Managed Payments: the purchase is sold by Link (a Stripe company) as merchant of record, which calculates and collects VAT or sales tax for your country and issues the receipts. Your receipts and billing history are available in Plan and billing.
• Failed payment: the workspace keeps working for 7 days with a warning, then becomes read-only until the payment succeeds. We never delete data because of a failed payment without notice.
• We may change prices with at least 30 days' notice by email; the new price applies from your next renewal after that notice. If you don't agree, you can cancel before it applies.

5. Cancelling

You can cancel at any time in Plan and billing. You keep paid access until the end of the current period, then the workspace moves to Free. Except where the law says otherwise, payments are non-refundable. You can export your data at any time, on every plan.

6. Your content

• You keep all rights to the content you put in Moxboard (tasks, comments, files…). You give us only the permission we need to store, process and show it to provide the service.
• You're responsible for having the right to upload that content and for the people you invite.
• We don't look at your content except when needed to provide or support the service, when you ask us to, or when the law requires it.
• If you connect an AI app (for example Claude) to Moxboard, it acts on your behalf with your permissions, and what it does counts as done by you. That app is provided by its own company under its own terms; we're not responsible for its answers or for what it sends to its provider. Workspace admins can turn AI apps off for their workspace.

7. Acceptable use

You must not use Moxboard to break the law, infringe others' rights, send spam, upload malware, attempt to access other workspaces, overload or reverse-engineer the service, or resell it without our agreement. We may suspend accounts that do, after notice where reasonable.

8. Storage limits and inactive workspaces

Each plan has a storage limit; when it's full, uploads pause until you delete files or add storage. Free workspaces with no activity for 180 days may be deleted, after an email warning to admins at 150 days.

9. Data protection (processing terms)

For the personal data inside your workspace, you are the controller and we are your processor (art. 28 GDPR). We:

• process it only on your documented instructions, which are these terms and your use of the service;
• ensure the people who access it are bound by confidentiality;
• apply appropriate technical and organisational security measures (see section 7 of the Privacy Policy);
• use only the sub-processors listed in the Privacy Policy, and tell you at least 30 days before adding one, so you can object;
• help you answer data subject requests and meet your obligations on security, breach notification and impact assessments;
• notify you without undue delay, and within 72 hours, after becoming aware of a personal data breach affecting your workspace;
• delete your workspace data when you delete the workspace, or at the end of the service, except where the law requires us to keep it; you can export it first;
• make available the information needed to show compliance.

10. Availability and support

We work to keep Moxboard available and back it up daily, but we don't guarantee it will be uninterrupted or error-free. Planned maintenance is done at quiet hours where possible. Support is provided through the help center.

11. Liability

The service is provided "as is" to the extent allowed by law. Neither party is liable for indirect or consequential losses (such as lost profits or data you could have exported). Our total liability in any 12 months is limited to the amount you paid us in those 12 months. Nothing in these terms limits liability for fraud, intentional misconduct, gross negligence or anything that cannot be limited by law.

12. Ending the agreement

You can stop using Moxboard and delete your workspace at any time. We may end the agreement for serious or repeated breach of these terms, after notice where reasonable. If we stop offering Moxboard altogether, we will give at least 90 days' notice so you can export your data.

13. Changes to these terms

We may update these terms. For material changes we will email workspace admins at least 30 days before they apply. The date at the top shows the latest version.

14. Law and disputes

These terms are governed by Portuguese law. Disputes go to the courts of Lisbon, unless mandatory law gives a consumer the right to use the courts of their place of residence. Consumers in Portugal can also use an alternative dispute resolution entity listed at www.consumidor.gov.pt and the electronic complaints book at www.livroreclamacoes.pt.

15. Contact

FTU, Lda · NIPC 513004572 · Porto, Portugal · help.moxboard.app/contact